Resident Services

Resident Portal

Village Residents can now access the new Resident portal online. The portal allows Residents to view account balances, view and print statements, pay assessments or chargeable services via credit card, view work orders and submit service requests online, and will incorporate additional features in the future, such as vehicle and emergency contact information.

Click here to view a step-by-step tutorial on using the portal.

It may be tempting to try to sneak a TV, microwave or other bulky item in your trash or recycle container, but Waste Management will not service (empty) a container that holds “contaminated” items—bulky items that are not supposed to be in there.

If you have a bulky item you need gone, there is a simple procedure in place to properly remove some of the unwanted or broken clutter from your life.

Waste Management has reinstated its free bulky-item collection on the third Saturday of every month. Residents must call Resident Services at 949-597-4600 prior to setting out bulky items. Place items near your trash enclosure or the same location where you place your trash carts on Friday night or before 7 a.m. on Saturday.

In-home bulky-item pickup remains suspended until further notice due to coronavirus-imposed social distancing practices.

Click here for a list of accepted and unaccepted bulky items, as well as Saturday collection dates for the remainder of 2020.

Guest Passes

The fastest way to clear guests through Village gates is by registering them via computer, tablet or smartphone 24 hours a day, seven days a week, with DwellingLive.

Residents also may call Gate Clearance at 949-597-4301.

Annual Guest Pass Applications and Non-Resident Owner Applications are available at all Clubhouses, the Towers, the Laguna Woods Village Library, and at the Community Center. Online applications are available below. A maximum of five annual passes can be issued per manor.

For questions please call Resident Services at 949-597-4600 or email residentservices@vmsinc.org.

All applications must be returned to the Community Center, attn: Community Access, P.O. Box 2220, Laguna Hills, CA 92654, along with a legal-sized self-addressed stamped envelope.

Before giving a pass to your guest, please print in large, legible letters the first and last name of the passholder on the line provided. Only the named passholder may use the pass. Any pass presented without the passholder’s name properly printed will be confiscated and the passholder immediately escorted out of the Village.

This is a courtesy reminder that you are responsible for the conduct of your guests. For everyone’s enjoyment and quality of life, please be sure your guests know and comply with all community rules.

Laguna Woods Village is private property. Violation of community rules can result in immediate removal from the premises, and permanent revocation of guest privileges.
Pass must be presented to Gate Staff when entering Laguna Woods Village, and upon request of any Security Officer, other Staff, or a resident.
Passholders are not authorized to clear other vehicles through the Gates.
All commonplace traffic rules must be observed in Laguna Woods Village, including
- Park ONLY in designated parking spaces.
- Do not park on sidewalks
- Speed Limit is 25 MPH on streets, 15 MPH in cul-de-sacs.
In the common areas of the Village a guest must stay in the immediate company of their resident sponsor, except as allowed by specific Recreation Division rules.
NO SOLICITATION is allowed inside Laguna Woods Village.
Issuance of this pass does not authorize the passholder to reside in Laguna Woods Village at any time.
Passes are property of the Golden Rain Foundation of Laguna Woods and must be relinquished upon notification. When moving out of the Community, it is the responsibility of the sponsor (Mutual member) to collect all passes from each guest and return them to the Community Access Department. A fee may be imposed for each pass that is not returned.
There is a $15.00 NON-REFUNDABLE fee to replace any pass other than at the annual renewal (for example, lost, altered, destroyed passes, etc.)

Register Guests online with Dwelling Live

All gates in Laguna Woods Village feature RFID gate access technology, new gate arms and cameras, and new barcode passes for visitors. Via computer, tablet or smartphone 24 hours a day, 7 days a week, welcome your guests with ease by registering them with DwellingLive.

Register your guests online by visiting the residents page and clicking the "guest pass" link. Once you are presented with the login page, simply use your email address of record and default password to get access to your guest information.

Email: Your email address on file
Default Password: Your Resident ID (the number on your ID card)

If you don't know your email address on file, or you want to make a change to your information, please contact Resident Services at residentservices@vmsinc.org or call (949)597-4600.

For security reasons, residents are encouraged to change their default password immediately. To do this, once logged in, go to “My Account” and edit your user profile. Here you can also sign up for email and text notifications to alert you when your guest arrives at the gate.

For more information on how to register your guests online and print passes, please refer to the training video below.

Don’t Delay! Get your RFID Decal

Residents of Laguna Woods Village must have an RFID decal on their vehicle to enter the community via the resident lane. The RFID decal will automatically open the Gate arms without the assistance of the Gate Ambassadors; just pull up within two feet of the arm, and it will open to allow you access. Guests, visitors and residents driving a vehicle without an RFID tag must use the guest lane.

If you did not get an RFID decal, please visit Resident Services during normal business hours. Beginning in 2017, each decal will cost $25.

Watch the overview video below to learn more about the new and improved access system at Gates 5 and 6. Questions? Call (949)597-4600

Overview Video

Trash, Recycling and Bulky-Item Pickup in the Village

Everything you need to know about trash, recycling and bulky-item pickup in the Village can be found in Trash, Recycling and Bulky-Item Pickup. This informational flyer also is located below, in the Resident Services documents section, and can be downloaded for print.

If you have a bulky item you need gone, there is a simple procedure in place to properly remove some of the unwanted or broken clutter from your life.

In-home bulky-item pickup remains suspended until further notice due to coronavirus-imposed social distancing practices.

Click here for a list of accepted and unaccepted bulky items, as well as Saturday collection dates for the remainder of 2020.

Manor Alterations

If you are hiring a contractor to do work on your manor, you must ensure they are following the community's rules. For questions contact Manor Alterations in Resident Services by calling 949-597-4616 or emailing alterations@vmsinc.org.

Your contractor may perform work only during the following designated times:

Monday through Friday from 7 a.m. to 5 p.m. (only quiet work permitted between 7 a.m. and 8 a.m.)
Saturdays from 9 a.m. to 3 p.m.
No work is permitted on Sundays and VMS Observed Holidays.

To access the Village, contractors must obtain an Alterations Contractor Pass, which is issued with a Mutual Consent. Contractors are prohibited from parking in visitor parking; they must use street parking.

Your contractor is your responsibility. Please ensure the contractor follows the construction waste rules. If your contractor does not abide by the rules your Mutual has set, you may be held responsible. Consequences can include a hearing before the Board and fines.

Contractor List Third Alterations Guidelines United Alterations Guidelines Construction Waste Rules Third Alterations Standards United Alterations Standards Alteration Fee Schedule

Important Documents

From guest passes to rules of operations to animal services, you can find all of the information you need here. Just click on any of the documents below.