Resident Services

At Your Service

Your Resident Services department is here to serve you and provide you with all of the information and administrative help you need. For immediate help on a variety of topics, please click on the information below, call, or visit our Community Center. Open Daily 9:00 am - 5:00 pm Monday - Friday.

Location

24351 El Toro Rd
Laguna Woods, CA 92637
  View Map   949-597-4600

Guest Passes

Guest Pass Applications and Non-Resident Owner Applications are available at all Clubhouses, the Towers, the Laguna Woods Village Library, and at the Community Center. Online applications are available below. A maximum of five annual passes can be issued per manor.

For questions please call the Community Access Department at (949) 597-4443 or email community.access@vmsinc.org

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All applications must be returned to the Community Center, attn: Community Access, P.O. Box 2220, Laguna Hills, CA 92654, along with a legal-sized self-addressed stamped envelope.

Before giving a pass to your guest, please print in large, legible letters the first and last name of the passholder on the line provided. Only the named passholder may use the pass. Any pass presented without the passholder’s name properly printed will be confiscated and the passholder immediately escorted out of the Village.

This is a courtesy reminder that you are responsible for the conduct of your guests. For everyone’s enjoyment and quality of life, please be sure your guests know and comply with all community rules.

  1. Laguna Woods Village is private property. Violation of community rules can result in immediate removal from the premises, and permanent revocation of guest privileges.
  2. Pass must be presented to Gate Staff when entering Laguna Woods Village, and upon request of any Security Officer, other Staff, or a resident.
  3. Passholders are not authorized to clear other vehicles through the Gates.
  4. All commonplace traffic rules must be observed in Laguna Woods Village, including
    • Park ONLY in designated parking spaces.
    • Do not park on sidewalks
    • Speed Limit is 25 MPH on streets, 15 MPH in cul-de-sacs.
  5. In the common areas of the Village a guest must stay in the immediate company of their resident sponsor, except as allowed by specific Recreation Division rules.
  6. NO SOLICITATION is allowed inside Laguna Woods Village.
  7. Issuance of this pass does not authorize the passholder to reside in Laguna Woods Village at any time.
  8. Passes are property of the Golden Rain Foundation of Laguna Woods and must be relinquished upon notification. When moving out of the Community, it is the responsibility of the sponsor (Mutual member) to collect all passes from each guest and return them to the Community Access Department. A fee may be imposed for each pass that is not returned.
  9. There is a $15.00 NON-REFUNDABLE fee to replace any pass other than at the annual renewal (for example, lost, altered, destroyed passes, etc.)

Register Guests online with Dwelling Live

Laguna Woods Village continues to enhance its gate access technology, evidenced by RFID decals, new arms and cameras at Gates 5 and 6, and new barcode passes for visitors. We are happy to announce our latest upgrade: online guest registration with DwellingLive. The online system will be available 24 hours a day, 7 days a week, on a desktop, tablet or smartphone.

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Register your guests online by visiting the residents page and clicking the "guest pass" link. Once you are presented with the login page, simply use your email address of record and default password to get access to your guest information.

Your current email address of record is:
Email: Your email address on file
Default Password: Your Resident ID (the number on your ID card)

If you don't know your email address on file, or you want to make a change to your information, please contact Resident Services at residentservices@vmsinc.org or call (949)597-4600.

For security reasons, residents are encouraged to change their default password immediately. To do this, once logged in, go to “My Account” and edit your user profile. Here you can also sign up for email and text notifications to alert you when your guest arrives at the gate.

For more information on how to register your guests online and print passes, please refer to the training video below.

Manor Alterations

If you are hiring a contractor to do work on your manor, you must ensure they are following the community's rules. For questions contact Manor Alterations in Resident Services by calling (949)597-4600 or emailing alterations@vmsinc.org.

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Your contractor may perform work only during the following designated times:

  • Monday through Friday from 7 a.m. to 5 p.m. (only quiet work permitted between 7 a.m. and 8 a.m.)
  • Saturdays from 9 a.m. to 3 p.m.
  • No work is permitted on Sundays and VMS Observed Holidays.

All Contractors are required to obtain a Vendors' Worker Gate Access Permit to perform work in the Village. Contractors are prohibited from parking in visitor parking; they must use street parking.

Your contractor is your responsibility. Please ensure the contractor follows the construction waste rules. If your contractor does not abide by the rules your Mutual has set, you may be held responsible. Consequences can include a hearing before the Board and fines.

"Our Vision is to lead the community with innovative ideas and services developed for our active 55+ residents. We are dedicated to improving and enhancing all that we offer to enrich our residents’ lives. "

- Resident Services

"Our CORE VALUES include mutual respect, safety, integrity, and friendliness shared within our diverse community. "

- Resident Services

"Our Mission is to ensure that Laguna Woods Village residents receive unparalleled opportunities to enjoy the utmost in active living."

- Resident Services