Best Times to Call or Visit Resident Services
Resident Services is always ready to assist you, but staff receive the most phone calls from 9 a.m. to 1 p.m.—and especially Mondays. If you can, please consider calling during off-peak hours, which are from 1 to 4 p.m., and during mid-week versus Monday morning, when call volume is the highest.
In addition, you can always schedule an appointment with Resident Services or email your questions to firstname.lastname@example.org.
How the Resident Portal Helps
Did you know that many things offered by Resident Services can be done from the convenience of your own home? Avoid lines, save gas and time, and go online for the following:
- Register guests for daily passes and overnight parking permits 24/7/365 with DwellingLive at lagunawoodsvillage.com/passes or download the app at Google Play or the App Store.
- Process credit card payments, submit service requests, check account balances, print account statements, update emergency contacts and review resident and vehicle information at portal.lagunawoodsvillage.com. Click here to view a step-by-step tutorial on how to use the resident portal.
Who to Call After Hours
If you experience an issue at your manor (leak, backup, etc.) during normal business hours from 8 a.m. to 5 p.m. Monday through Friday, call Resident Services at 949-597-4600. However, if you’re experiencing an issue after hours or on a weekend or holiday, please call the Department of Security Services at 949-580-1400—staff will assign the right resources to address your issue.
Find frequently called Laguna Woods Village phone numbers at lagunawoodsvillage.com/contact.
For more Village news, click on the tag “What’s Up in the Village” below.