Don’t Hold On
Resident Services staff, who continually seek ways to provide the best resident customer service possible to the community, are pleased to officially announce a new callback feature to help reduce hold times. Simply, residents who call during peak times may leave a callback telephone number as an alternative to waiting on hold and receive a return call according to their order in the telephone queue.
Launched in November, the feature not only enhances customer service but also reduces the number of callers on hold and customer frustration, and more effectively manages call traffic.
Best Times to Call/Visit Resident Services
If you can, please consider calling during off-peak hours, which are from 1 to 4 p.m., and during mid-week versus Monday morning, when call volume is the highest.
In addition, you can always schedule an appointment with Resident Services or email your questions to residentservices@vmsinc.org.
Use the Resident Portal
Many services offered by Resident Services can be done from the convenience of your own home. Avoid lines, save gas and time, and go online for the following:
- Register guests for daily passes and overnight parking permits 24/7/365 with dwellingLIVE at lagunawoodsvillage.com/passes or download the app at Google Play or the App Store.
- Process credit card payments, submit service requests, check account balances, print account statements, update emergency contacts and review resident and vehicle information at portal.lagunawoodsvillage.com.
Click here to view a step-by-step tutorial on how to use the resident portal.
Who to Call After Hours
If you experience an issue at your manor (leak, backup, etc.) during normal business hours from 8 a.m. to 5 p.m. Monday through Friday, call Resident Services at 949-597-4600. However, if you’re experiencing an issue after hours or on a weekend or a holiday, please call the Department of Security Services at 949-580-1400—staff will assign the appropriate resources to address your issue.
Find frequently called Laguna Woods Village phone numbers at lagunawoodsvillage.com/contact.
For more Village news, click on the tag “What’s Up in the Village” below.
