Need Resident Services?

Water intrusion or some similar urgent situation after normal business hours or on weekends is enough to send anyone into a panic. Here we share guidelines on what department to call in a nonlife-threatening emergency after hours in the Village, as well as when to call Resident Services—and when not to.

After-Hours Resources

Resident Services call-in hours are Monday through Friday from 7 a.m. to 6 p.m. and Saturdays from 8 a.m. to 5 p.m., except major holidays (walk-in hours are currently suspended due to COVID-19). The Resident Services main line is 949-597-4600.

Limited Resident Services agents take calls on Saturdays from 8 a.m. to 5 p.m. For Saturday emergencies during those hours, call Resident Services at 949-597-4600; for after-hours Saturday and Sunday emergencies, contact Security directly at 949-580-1400.

When to Call Resident Services

Peak call hours for the Resident Services call center are from 9 a.m. to 1 p.m. Monday through Friday. If you can’t reach a representative at that time, try again from 1 to 4 p.m. Also, consider calling during mid-week versus on Monday morning, when call volume is the highest. 

  • Broadband services
  • Chargeable service disputes 
  • Appliance reimbursements
  • Landscaping
  • Maintenance requests:
  • Carpentry, rodents, termites, etc.
  • New-move electrical
  • Plumbing
  • New move in (decals, passes, RFIDs)
  • Resident education on mutual responsibility
  • Staff complaints/complements 
  • Trash and bulky-item pickup
  • Vehicle registration

When Not to Call Resident Services

  • Accounting (HOA/Assessment fees): 949-597-4221
  • Compliance/Violations: 949-268-2255
  • Gate Clearance: Some general gate clearance can be entered online by residents or by calling 949-597-4301
  • Leasing, ID cards: 949-597-4323
  • Manor Alterations Division: 949-597-4616
  • Occupancy applications: 949-268-2393
  • Property taxes: 949-597-4208
  • Recreation: 949-597-4273
  • Resale inspections: 949-597-4636
  • Resale membership requirements: 949-597-4219
  • RV lot space: 949-268-2284
  • Security: 949-580-1400
  • Social Services: 949-597-4267
  • Transportation: 949-597-4659

For more Village news, click on the tag “What’s Up in the Village” below.


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