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Navigating the New Transportation Phone System, FAQs Answered

Review these important instructions to use new transportation phone options and find answers to transportation-related frequently-asked questions. 

How does the new phone system work?

  • Call 949-597-4659
  • Select the option that relates to the purpose of the phone call
    • Option 1 – General information
    • Option 2 – Request stop for fixed route
    • Option 3 – Boost rides
    • Option 4 – Journey rides
    • Option 5 – Destination shopping
  • When choosing Option 4 for Journey rides, please leave a detailed message; Transportation staff will call back with a confirmation

How do I get on a fixed-route bus?

  • Main hub is Clubhouse 1
  • Scan your Village ID when you board the bus
  • Be on the designated route street in your neighborhood with your ID in hand and wave to driver when you see the bus approaching
  • Village drivers will stop to pick up in safe and clear location

How do I make a “request stop” on the fixed-route system?

  • For neighborhood routes, call Transportation if you need a pickup (available only if you reside in a cul-de-sac that is a designated request-only stop)
  • For commercial routes, advise the driver of your request when boarding the bus; if you need a return pickup, tell the driver or call Transportation to place your request

How does the “overflow” bus work?

  • Overflow is used on an as-needed basis for onboard residents on the last commercial route run of the day
  • Residents should use the residential bus at 4:30 p.m. to ride home unless they have prior arrangements to go home after 5 p.m.

How do I get qualified to participate in the Journey program?

  • Call Transportation to request a Journey application 
  • Transportation staff will collect your information and place you on the earliest available monthly assessment
  • Transportation staff will call to advise applicant of the day and time of the assessment appointment one week prior 
  • A bus will pick up residents and return them home when the assessment is complete
  • An approval letter will be mailed with rules and procedures to schedule Journey rides after approval

What is the access code for the Boost program?

  • Enter LWVBOOST under promo code in the application settings feature

Can I use Boost if I don’t have a smartphone?

  • Call Transportation to schedule Boost trips

What do I do if my Boost driver does not show up?

  • Call Transportation for assistance
  • Be specific about your location when scheduling Boost rides

Please note that the Neighborhood and Wellness routes will not operate between 12:30 and 1 p.m. to provide bus drivers a lunch break. 

Call the Transportation Division at 949-597-4659 or email ride@vmsinc.org. For more information and details about the bus system, visit lagunawoodsvillage.com/amenities/transportation.

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