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Residents are saying:

Security Functions & Services

If a resident needs assistance with a problem in their manor in the evenings or on weekends or holidays, and the resident calls the Security Communication Center, will they send a Security Officer to help?

If a resident needs to have work done inside their manor, but circumstances prevent the resident to schedule a time to be home, is it possible for Security to let the workers in, and keep an eye on them while the work is being done?

What is the policy regarding transport of residents by Staff?

If under-aged residents are observed living in a manor, to who should this be reported to ensure that occupancy rules and regulations are not being violated?

Do residents have access to Security's list of crimes and incidents in the Community?

Is there a place in the Community where a resident may temporarily store refrigerated/frozen food if their refrigerator/freezer suddenly malfunctions?

Why does Security respond to Paramedic/medical aid calls?

Does the Security Division conduct personal welfare checks on residents?

Will Security provide patrol of a manor while the resident is on vacation?
Based on established service levels by your Boards, the Security Division does not provide patrol of manors while residents are away on vacation. However, residents can call Security Dispatch at 580-1400 to advise of their departure and provide contact information while away.

Is there a Lost and Found office serving Laguna Woods Village?

Is it possible to obtain a copy of an Incident Report that is generated by Security when an accident/event occurs?